At Vexday, we are dedicated to ensuring your satisfaction with our products. Please review our return policy to understand how returns and refunds are handled.
General Return Policy
We proudly offer a 60-day return policy—one of the most generous in the industry. This policy covers various scenarios, including buyer’s remorse.
Eligibility for Returns
To be eligible for a return, please ensure that:
- The item is in its original condition, unworn or unused, with tags, and in its original packaging.
- You have the receipt or proof of purchase.
Initiating a Return
To start a return, contact us at contact@vexday.com. Upon acceptance of your return request, we’ll provide you with a return shipping label and clear instructions on how and where to send your package. Keep in mind that unauthorized returns will not be accepted.
Damaged or Incorrect Items
If you receive an incorrect item, a damaged product, or an item with printing mistakes, please contact us immediately. We offer refunds or replacements for these situations.
Refund Process
Once we receive and inspect your return, we will notify you of the approval status for your refund. If approved, the refund will be processed to your original payment method. Please allow time for your bank or credit card company to process and post the refund.
Non-Refundable Situations
Please be aware that we do not offer refunds or returns in the following situations:
- Sizing issues (ensure you check our sizing references before purchase).
- Minor color variations due to computer monitor settings.
- Shipping charges (contact us for return authorization; unauthorized returns will be refused).
- Partial refunds.
Buyer’s Remorse
Our return policy also covers buyer’s remorse. If you change your mind about your purchase within the 60-day return window, you may initiate a return for a replacement with another product of your choice.
Accessibility and Consistency
Our return policy is easily accessible to all users visiting our online store without requiring login, signup, or the input of personal information. We maintain consistency in our return policies throughout our website.
Clear Return Information
We clearly states how we handle return-related actions, including:
- Timeframes for accepting returns.
- Return methods.
- Return fees (if applicable).
For further assistance or inquiries, please contact our 24/7 customer service:
- Tel: +1 (205) 813-3302
- Email: contact@vexday.com
Address:
211 Commerce St NW,
Attalla, AL 35954,
United States
Thank you for choosing Vexday, and please feel free to contact us if you have any questions or concerns regarding our return and refund policies.